RETURNS & EXCHANGE POLICY
SHIPPING POLICY
We at Anna Luxe Hair are dedicated to providing your items in a timely and effective manner. For more information on how your item will be handled and delivered, please refer to our shipping policy below.
Processing Time: Except on weekends and holidays, all orders are completed in 3-5 business days.
It could take 5-10 business days for personalized or made-to-order wigs to be processed and shipped.
Tracking Your Order
You will receive a tracking number and a confirmation email as soon as your order ships.
You can use the provided link to track your package.
We currently ship to the Netherlands, UK and Poland
Packages that are missing or damaged
Products that are lost or damaged in transit are not our responsibility.
RETURNS & EXCHANGE POLICY
At Anna Luxe Hair, we put the needs of our clients first. Since purchasing wigs online can be tricky, we have made the return and exchange procedure as easy and transparent as we can.
Eligibility for Exchanges and Returns
The following requirements must be fulfilled in order to qualify for a refund or exchange:
The product needs to be in its original packaging, with all tags, hair nets, and inserts still attached, undamaged, and unused.
Exchanges and returns must be started within a week after the order's delivery.
Wigs that have been worn or tried on cannot be exchanged or returned for hygienic reasons.
Items That Cannot Be Returned
Items from the final sale
Wigs that are custom or made to order
Promotional or clearance goods
Wigs with signs of product usage, cutting, styling, or wear.
How to Make an Exchange or Return Request
Provide your order number and the reason for the return or exchange in an email to returns@yourcompany.com.
Following approval, we will send a return postage label (if applicable) along with return instructions.
After the return is approved, you have 5 business days to ship the item back to us.
Returns
We'll let you know if your refund has been approved or denied as soon as your return has been received and examined.
Within 5 to 7 business days, authorized returns will be returned to the original payment method.
Exchanges
Based on availability, we are happy to exchange any eligible products for a different color, size, or style.
Return shipping charges are the responsibility of the customer, unless the item was delivered damaged or incorrectly.